When Windows encounters certain situations, it stops and the resulting diagnostic information is displayed in white text on a blue screen.
Blue Screen errors occur when:
Windows detects an error that it cannot recover from without losing data.
Windows detects that critical operating system data has become corrupted.
Windows detects that hardware has failed in an unrecoverable fashion.
Check Problem Reports for problems and solutions
Windows 10 crash errors are collected in Problem Reports and referenced against other crash data that is available online. To access Problem Reports, follow these instructions:
Click Start 
,
then type "problem reports."
Select View all problem
reports to view a list of errors that have occurred on your computer and
possible solutions for them, such as updating drivers, flashing your system
BIOS, or checking for updates to software.
Under the Source column, look
for Windows and under Summary, look for Shut-down unexpectedly.
Right-click the line item and
select Check for a solution.
NOTE: You must be online to view solutions.
Update drivers and system BIOS
Dell recommends updating the device drivers and BIOS as part of your scheduled update cycle. These device drivers and BIOS updates may contain feature enhancements or changes that help keep your system software current and compatible with other computer modules (hardware and software) as well as increased stability.
To learn more about downloading and installing drivers for your Dell computer, see Dell knowledge base article How to Automatically Download and Install Drivers on a Dell Computer.
Dell has created online diagnostics that can identify problems with your computer hardware or configuration that may be causing the issue. Browse the Dell Online Diagnostics website to get more information and run a scan of your computer.
Troubleshooting common blue screen error messages
When a critical error is detected in Windows, your computer restarts itself to prevent any further damage.
This is a safety measure that is integrated into Windows. To further analyze the STOP error, we must know the error code and information that is associated with the error.
This information is displayed when you turn off automatic restart. To turn off automatic restart, follow these steps:
Click Start ,
then type "advanced system settings."
The System Properties window appears.
Click the Advanced tab.
Under the Startup and Recovery section, select Settings....
Under System failure, clear the box next to Automatically restart.
Click OK, then click Apply and OK to complete the update.
Once you have obtained the primary error code on the blue screen, see Microsoft article, "Troubleshoot blue screen errors" for further options.
NOTE: The Microsoft Bug Check Code Reference site also has an extensive list of blue screen error codes descriptions and possible causes. If you have recorded your STOP 0xXXXXXXXX code, and the above steps have not resolved your issue try looking it up on this site.
If the previous troubleshooting could not resolve your issue, it may be necessary to restore your computer to factory settings. To restore your operating system and software to the original factory settings, see Dell Knowledge Base article, "Reset or reinstall Windows 10 on a Dell computer"
No comments:
Post a Comment